Troubleshooting

Facing an issue? Don't worry. Most common problems can be solved with a few simple checks. Follow this guide to get back online quickly.

Common Issues

1. Device is "Offline"

• Check the physical power connection to the device.
• Verify that the internet connection (Ethernet or Wi-Fi) is active.
• Ensure the device has enough signal strength if using Wi-Fi.
• Restart the player app or the hardware.

2. Content is Not Updating

• Ensure you have clicked "Save" or "Publish" after making changes to a playlist or schedule.
• Check if the device has enough free storage space to download new assets.
• Manually trigger a "Sync" from the device dashboard.

3. Screen is Black or Blank

• Check if the HDMI cable is securely connected to both the device and the screen.
• Verify the screen input is set to the correct HDMI port.
• Ensure the device is not in "Sleep" or "Power Saving" mode.
• Check if the current schedule has an active playlist assigned.

Support Resources

If these tips don't solve your problem, please reach out to our technical support team for further assistance.